For all consumer loans such as home loans, personal loans and consumer asset finance, it is an NCCP requirement that certain documents be prepared and issued by the broker to the applicants before providing any credit assistance.

It is important to know when to issue new customer documents or reissue updated customer documents to your applicants where appropriate as this enables you to remain compliant and in line with your obligations.

The AFG Compliance Team has developed a new flow chart that can assist you in understanding when new Privacy Consent, Credit Guide, and Credit Proposals should be issued to applicants. Download the document at the bottom of this Help article. 

Remember we’re here to help

If you have any questions about your compliance requirements or any of the updates in this article, please reach out to your Partnership Manager or contact the AFG Compliance Team by emailing compliance@afgonline.com.au.